Frequently Asked Questions

Browse the catalog, add products to your cart, and continue to checkout. You will be asked to sign in before completing payment. After your order is placed, Neosgo will send a confirmation email and the order will appear in your account.

Neosgo offers home improvement products across lighting, bathroom, flooring and tile, and other renovation-focused categories. Product availability depends on what approved sellers have listed and which departments have been activated in the catalog.

Shipping is calculated during checkout based on the items in your cart, the shipping destination, and the fulfillment details provided by the seller. Taxes are also quoted during checkout before the order is placed.

Neosgo supports buyer return requests for eligible orders. If your order qualifies, you can submit a return request from your account and choose a reason such as damaged, not as described, wrong item, or missing parts.

Yes. Creating a buyer account is free. You can register as a Homeowner or Professional depending on how you plan to buy on Neosgo.