Buying Guides
Returns and Affiliate Commissions: How Adjustments Work
Quick answer
Affiliate commissions are not final immediately. They can remain pending through the return window, become available later, or be reversed if the related order is cancelled or refunded.
Pending protects the marketplace
New commissions are held while orders can still be cancelled, returned, or refunded. This prevents payouts on orders that do not remain valid.
Refunds can reverse commissions
If an order item is refunded or cancelled, the related commission can be reversed in full or adjusted based on the refunded amount.
Paid commissions can be clawed back
If a commission was already paid and later needs reversal, Neosgo can deduct the reversal from future available affiliate balance.
FAQ
When is a commission available?
After the configured holding period clears and no reversal condition applies.
Who pays the commission?
The commission is treated as a marketplace growth cost according to the configured product, seller, or platform commission plan.
Related resources
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