Shipping Policy
Last updated: March 2026
1. Processing Time
Orders are typically processed within 1–3 business days unless otherwise noted on the product page.
2. Shipping Scope
We currently focus on U.S. deliveries. Shipping methods and carriers may vary by product size, weight, and destination.
3. Delivery Estimates
Estimated delivery windows are provided at checkout and on product pages when available. Delays may occur due to weather, carrier issues, or peak periods.
4. Shipping Costs
Shipping costs are calculated at checkout unless a promotion or product listing states otherwise.
5. Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 48 hours of delivery with order details and photos so we can resolve it promptly.
6. Contact
For shipping questions, email support@neosgo.com.